ONYX Hybrid Firm 12"

Refunds

All bedding (including mattresses, foundations, adjustable bases, pillows, and other products) is ineligible for refund once it is delivered and accepted in the customer's home or leaves the store on a customer pick-up.

Comfort Exchange

To ensure the best sleep experience, we have worked with our vendors to provide a one-time comfort exchange on most of the brands that we carry. Before executing a comfort exchange, you must use your mattress for 30 days and allow it to properly break in. If, after 30 days, you are satisfied with the comfort of your original selection, simply contact us to begin the process for your one-time comfort exchange. You will receive 100 percent credit of your original purchase toward the current ticketed price of the replacement mattress. The exchange must be of equal or greater value; no refunds will be given and you are responsible for any difference above and beyond the amount of your credit. You must pay a standard delivery fee, plus an additional $19.99 per piece removal fee upon exercise of all comfort exchange claims, regardless of value. Adjustable bases, pillows, protectors and frames are not eligible for comfort exchange. Please note that stained or torn mattresses are excluded from the comfort exchange.

Warranty Policy

Your new mattress is covered by an extensive warranty. Should your product fail in the warranty period, one of our Warranty Advocates will be happy to assist you in filing a claim and will work on your behalf with the manufacturer. We recommend the purchase of a mattress protector with every bed. A mattress protector has many benefits, including preserving your warranty should the bed become stained. Stained or torn bedding will void your warranty and eligibility for a comfort guarantee program exchange. To file a claim, visit mattressmaniactx.com. on the contact us page.

If you feel your item(s) arrived in a damaged condition, please make note of the damage on the delivery ticket upon its arrival. Then, call us at ,832-614-5983, so we may make arrangements for a quick and easy exchange.

All sales on Clearance merchandise are final. There are no returns or exchanges unless shipping-related damage has been noted at the time of delivery.

All merchandise must be paid-in-full prior to merchandise being ordered, scheduled for delivery, or picked up. Special and custom orders must be paid in full at the time of purchase. Special and custom orders can be cancelled within 24 hours of the order being paid-in-full. Financing is not available on special or custom orders.

If you decide to cancel your order after the products have been shipped but not yet arrived at your home, Mattress Maniac reserves the right to assess both a 20 percent restocking fee and any freight charges that were incurred in shipping your order.

All refunds are processed from our main office within two weeks and can take up to an additional week to receive. Refunds for orders paid in cash or check will be made by check. Refunds for credit and debit cards will only be issued to the original card account on which the charge was initially made.

Other Terms & Conditions may apply.

For additional questions about Mattress Maniac including participating manufacturers’, or to view a manufacturers’ warranty, ask a sales representative or contact customer service.